Elite Residence & Aqua Park

I enjoyed my stay so much , everything was perfect , pool and sea view, amazing animation team for my kids and also for all family members, I recommend it for all families. I enjoyed my stay so much , everything was perfect , pool and sea view, amazing animation team for my kids and also for all family members, I recommend it for all families.

Staff was great and very accommodating, gave us an upgrade and restaurant staff were great ! Food selection an quality could be better.

Very good place to relax and enjoy peach ,pool and sun ...... children can enjoy and play safely ...... satisfactoty services ...... staff is very helpful ...... Suite appliances are more than enough.

This review is just a reminder for all travellers and hoteliers to consider others reviews and to not ignore it. I had read many negative reviews before about this place , but I ignored as i have focused on other positive points, giving the benefits of doubt, but I was mistaken and no one to blame except myself! Won’t go into much details, only will highlight the most important points. Positives: - staff are good in terms of behaviour and attitude, they are polite and decent and doing what they can to make you happy ( Thanks for Ahmed and Montaser in the reception) - a nearby small grocery shop, with normal prices, also doing delivery to your room - pools are good for all ages , and staff there are also good and polite Staff, is the only element here is good , However, they can’t help as they are tide hands. Rooms are old ( I booked a suite not even a room and was very highly pricing) however it was horrible ( some images can explain how it was) In the beginning I asked the recipient to change it for me , he said no availability today, will try tomorrow. But after I checked som other points , I decided to make my stay only 2 nights instead of 4 . Other points as follows: Kids playground is just nothing, broken and in the worst condition you can ever see Food and drinks on the beach, regardless the pricing, but poor in taste. Beach isn’t clean and shiny as shown on booking images. No iron to be provided to you, you have to send to laundry and of course to pay. No water in the restaurant ( neither break fast nor dinner) they are giving you a voucher for one bottle of water and one soda for dinner per person, and in the morning they are delivering one small bottle per person ( but actually they are delivering it at 12 when you already had your breakfast) Food variety is extremely poor No Wi-Fi or internet by the hotel

This hotel is in desperate need for a renovation and more staff. Room was not clean. poorly maintained and extremely bad smell came out of the AC. AC was either too cold or too hot. It’s clearly understaffed and most Staff are overworked. The receptionist answered at least 6 calls (phone didn’t stop ringing) while serving me which really delayed my check in. The kids disco was extremely boring for the kids and the songs were not appropriate. The buffet was super crowded so it took us sometime to find free tables. Food was ok.

This was probably a beautiful property when it was built, but there is no maintenance. Room furniture is cheap particle board, some of it broken and falling apart. Bathrooms have rusty trash cans, water leaks, and broken toilet roll holders, toothpaste spray on the wall. Yuck. I asked for help getting a taxi to a store down the street and the hotel employee made up an insanely high rate that I bargained down to half, then found out he kept half of that for himself.